Shipping Policy

ESTIMATED SHIPPING TIMES

All orders are shipped within 24 to 72 hours of you placing the order using DHL eCommerce, USPS or ePacket depending on your location and fastest available service. Typical delivery time frame is between 7 to 10  business days however, due to COIVD-19 shipping times may be longer. Additionally packages may be faced with delays beyond our control such as customs or postal delays.

We appreciate your support and patience during these times.

Shipping Rate

Free Shipping for USA orders.
Canada Shipping rate will calculate in check out page.

Payment Policy
At Folksy Home, all transactions are conducted in USD currency only. Prices seen on the page may be converted from USD to your local currency for the customer's better understanding.Folksy Home will not be responsible for any transaction fees, items damaged, or lost during transit. Any claims should be filed with the respective carrier.

Shipping & Delivery Policy

We ship our products to most countries worldwide. While we strive to deliver goods in the time frame we specify, we cannot guarantee or accept liability for deliveries made outside of this time frame. As we rely on third-party shipping companies to facilitate our customer deliveries for us, we cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.


Orders are shipped via USPS and typically ship within 1-2 days from the time the order is placed. Shipping time is around 7-10 business days and vary based on region and weight. Shipping cost is calculated depending on the delivery address and weight of the order If you wish to receive your order faster, you may upgrade shipping for additional cost. Please take note that there are some unforeseen circumstances like customs delays that we are unable to control on our end and also, some delays if there is an upcoming holiday season.
We are not liable for deliveries that are affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges incurred.


IMPORTANT: We are not responsible if a package is not deliverable because of missing, incomplete or incorrect destination information. Please enter the correct shipping details when checking out. If shipping information is not entered in correctly before your item gets shipped out, we are not responsible for the lost package. If you realize you have made an error in your shipping details, kindly e-mail us at support@folksyhome.com as soon as possible.

We treat each order as our first, so we'll make all efforts to get your Orders delivered as soon as possible.

Please be aware that some countries can stop parcels at border for security checks and import taxes. These can add to total delivery times. Depending on your country laws, some will impose extra taxes in accordance with the import laws. These extra charges are out of our control, not imposed by Folksy Homes or the couriers we use. All these taxes are government imposed, they receive 100% of these charges. If you failed to pay these charges, parcels can be held for up to 90 days, awaiting payment. This will delay any return or refund process, and could fail to qualify for our refund policy.

To offer the best quality/price ratio, even though we are a US based company, all our products are made and shipped directly from our factory based in China. We supervise the production, packing and shipping process to ensure you receive the best value for money.

Please note that during peak seasons the above estimate delivery times can vary. Once your order has been shipped we will be unable to make any changes to your order.


Return & Exchange Policy

30 Day Return Policy
The order shipping fee is non-refundable as it's collected directly by the shipping couriers. If you are not 100% satisfied with your purchase, you can return your order to the address we will provide for a refund or exchange within 30 days of placing your order. To submit a request, please email us at support@folksyhome.com.
You are responsible for return shipping fees as well. All accessories originally included with your purchase must be included with your return. You must provide a valid tracking number of your return in order for us to proceed with the refund. Upon receipt of the return and after product inspection, we will issue your approved refund via the original method of payment.
If you have any question, please email us at support@folksyhome.com

Damaged Product

We will refund or replace any damaged product. We will just ask to provide photographic evidence of the product’s manufacturing defects. Please send an email to support@folksyhome.com within 30 days placing the order. After 30 days we will not refund any items.

Replacement

In the events where the product received comes with manufacturing defects, buyers are entitled to request for reimbursement or replacement within 90 days of receiving the item. Buyers may be required to provide photographic evidence of the product’s manufacturing defects to support@folksyhome.com. If the case is deemed valid, Savin Spree will cover any related cost.
After 90 days of receiving the item, buyers can no longer request for item reimbursement for any reasons.

Cancellation & Modification Policy

Cancellation on Orders

If you would like to cancel your order, please contact us at support@folksyhome.com as soon as you can - once we've started the fulfillment process we are unfortunately unable to cancel the order.

Modifications on Orders

If you would like to make any change to order, please contact us at support@folksyhome.com as soon as you can - once we start the fulfillment process we are unfortunately unable to modify the order.

 

 

If you have any queries, Please contact with phone, email or form. We will reply soon.

Phone: (647) 906-2890
Email: support@folksyhome.com
Address: 3634a st.Clair avenue east, Toronto, Ontario, M1N0A5, Canada